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Book A Meeting
Book A Meeting
Book A Meeting

Customer
Centricity Workshop

 

Transform Your Business with a Customer-First Approach

In today’s competitive landscape, businesses that prioritise their customers stand out. Our Customer Centricity Workshop empowers your team to deeply understand, engage, and deliver exceptional value to your customers.

Customer centricity workshop

Why Attend This Workshop?

This hands-on workshop is designed to help organisations embed customer-centric principles at every level.
 
By attending, you will:
Enhance customer understanding icon

Enhance Customer Understanding:

Learn to identify and anticipate your customers’ needs and preferences.

Boost engagement icon

Boost
Engagement:

Build stronger, more meaningful relationships with your customers.

Drive business success icon

Drive Business
Success:

Align your team’s goals with customer priorities to drive loyalty, retention, and growth.

Empower your team icon

Empower
Your Team:

Foster a culture that puts customers at the center of everything you do.

What You'll Gain

Our workshop combines actionable insights, real-world case studies, and interactive activities to deliver:
1

Insights & Strategies

Frameworks for understanding customer behavior.

Tools to identify and address pain points.

Approaches to foster brand loyalty and advocacy.

2

Skills & Tools

Techniques to create customer-first experiences.

Practical strategies for effective customer communication.

Real-world applications of customer journey mapping.

3

Transformation & Growth

A clear roadmap to embed customer-centricity into your organisation.

Strategies to align business processes with customer goals.

Who Should Attend?

The workshop is ideal for:
Business owner icon

Business Owner
& Entrepreneurs

Marketing and customer experience leaders icon

Marketing & Customer
Experience Leaders

Product Managers & Service Designers icon

Product Managers
& Service Designers

Anyone Committed to Delivering Exceptional Customer Value icon

Anyone Committed to Delivering Exceptional Customer Value

Workshop Format

Duration

Half-day, Full-day, or Multi-day options

Delivery Mode

In-person

Group Activities

Breakout sessions, role-playing, and collaborative exercises

Materials Included

Workbook, templates, and free version of Quentin Crowe’s book – Quintessential Customer Experience 

Meet Your Facilitator

Quentin Crowe

With 25 years of experience in marketing and Cx, Quentin has worked with global brands in construction, quality assurance and medical devices to build customer-centric strategies that deliver tangible results.

Known for his engaging style and practical application, Quentin is passionate about helping organisations thrive by putting customers first.

Quentin Profile Photo

Testimonials

 
 
"The programme was challenging, confidence-building, and commercially oriented. The best marketing programme I have attended in the last 20 years!"
Andrew Ward, SJP

Register Now

For enquiries:

Email Us

info@qcxmarketing.com

Call Us

07775 808210

Complete Our
Application Form

Click Here