Book A Meeting
Book A Meeting
Book A Meeting
Book A Meeting

Full
Programme

Quintessential Customer Experience
(QCx) Programme

The QCx Programme transforms customer experience into a strategic advantage by uncovering and addressing true customer expectations.

This 6-month programme provides actionable insights to design impactful strategies that drive loyalty, revenue, and growth.

QCx empowers businesses to deliver exceptional experiences, ensuring sustainable success and a strong edge in any market.

Download A Brochure
Quentin Profile Photo

Why Invest in Customer Centricity? 

QCx can transform your business by:
Increase profit icon

Increase Profitability

Reduce churn, increase customer lifetime value, and lower acquisition costs.

Drive strategy icon

Driving Strategy

Position CX as a sustainable competitive advantage.

Ensure reputation icon

Ensuring Reputation

Rebuild trust and ensure that key customer visits are pleasurable (rather than defensive).

What You Get?

Over the 6-month process, the key deliverables are:
Manage workshops icon

Management
Workshops

Align your leadership team on the financial and strategic benefits of customer centricity.

Gap analysis icon

Gap
Analysis

Data and insights to pinpoint operational improvements.

Data collection icon

Cx Data Collection
Processes

Implement dashboards and CRM integration for ongoing improvements.

Cultural alignment icon

Training

Cultural Alignment - Ensure every team member understands their role in delivering great customer experiences.

How Will It Be Delivered?

The delivery process consists of 5 key phases 

Groundwork & Baseline Metrics

Establish current CX metrics to measure future success.

Hypothesis Building

Map customer journeys and key moments of truth as understood by the management team.

Data & Insight

Conduct interviews and surveys to validate the hypothesis and uncover actionable insights.

Technology & Data Enablement

Develop and test ongoing data collection framework for your organisation.

Roll-Out

Embedding your CX methodology, data collection processes, and incentive programs across your business.

Timeline

Month 1

Establish baseline metrics and run the management workshop.

Month 2

Conduct customer surveys and present findings.

Month 3

Develop, test, and roll out CX methodology and training.

Credentials

Over the last 20 years, the QCx team have worked with start-ups, scale ups and global brands such as Deloitte, Intertek, and Thomson Reuters.

More recently QCx has specialised in working with clients in built environment, including main contractors, designers and manufacturers.

The QCx methodology is an adaptation of the SERVQUAL gap framework developed by A. Parasuraman, Valarie Zeithaml, and Leonard Berry in the late 1980s.

QCx Page Images (10)

Next Steps

You are about to embark on a journey to create delighted customers who become loyal advocates, eager to buy more and refer others. 

Book A Strategy Call
Book Today
Complete An Application Form
Apply Today